Returns & Replacements

At Cooper & Holland, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and replacements policy.

Returns Policy

You may return eligible items within 14 days of delivery for a refund or exchange. To be eligible for a return, your item must be unused, in its original condition, and with all tags attached.

How to Return an Item

  1. Log in to your account at cooperandholland.com and navigate to your order history.
  2. Select the item(s) you wish to return and follow the instructions provided.
  3. Once your return is approved, you will receive a prepaid shipping label.
  4. Pack your item securely and attach the return label.
  5. Drop off your package at the designated carrier location.

Refunds

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Final Sale Items

Certain items marked as “Final Sale” cannot be returned or exchanged unless they are defective.

For any further assistance, please visit our Help Center at cooperandholland.com.

Thank you for shopping with Cooper & Holland!