FAQs
General Questions
What is your returns policy?
We offer a 30-day returns policy from the date of delivery. Items must be unused, in their original packaging, and with all tags attached. For more details, please visit our Returns Policy page at cooperandholland.com.
How long does delivery take?
Delivery times vary depending on your location. Standard delivery typically takes 3-5 working days, while express options are available for faster shipping.
Do you ship internationally?
Yes, we ship to multiple countries worldwide. Delivery times and fees may vary depending on the destination.
Orders & Shipping
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your shipment on our website at cooperandholland.com.
What if my order is delayed?
Delays can occasionally occur due to high demand or carrier issues. If your order is delayed, we will notify you via email with updates.
Can I change or cancel my order after it’s been placed?
We process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible if you need to modify your order.
Payments & Discounts
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and other secure payment options.
How do I use a discount code?
Enter your code at checkout in the designated field, and the discount will be applied to your order total.
Why isn’t my discount code working?
Discount codes may have specific terms or expiry dates. Ensure the code is valid and correctly entered. If issues persist, please contact us.
Product Care
How should I care for my garments?
Care instructions are provided on the product label. We recommend following these guidelines to maintain the quality of your items.
What materials are used in your products?
We prioritize high-quality materials such as wool, cotton, and technical fabrics. Detailed material information is available on each product page.
Customer Service
How can I contact customer service?
For any inquiries, please visit our Contact Us page at cooperandholland.com.
Do you offer repairs or alterations?
We do not currently offer repair or alteration services. However, we recommend consulting a professional tailor for any adjustments.
Sustainability
What are you doing to be more sustainable?
We are committed to reducing our environmental impact through responsible sourcing, eco-friendly packaging, and sustainable practices. Learn more at cooperandholland.com.
Are your products ethically made?
Yes, we work with trusted manufacturers who adhere to ethical labor practices and high production standards.
Still have questions?
If you can’t find the answer you’re looking for, please reach out to us via our website at cooperandholland.com.